FAQs

FAQ

Frequently Asked Questions

1

Why should I choose duraQuartz® for my concrete pool?

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With a duraQuartz® pool, you can be sure to have a beautiful, vibrant and durable pool that is made from the highest quality of materials and manufactured specifically to stand up to Western Australia’s conditions.

2

What is duraQuartz® made from?

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duraQuartz® is made from superior imported quartz aggregates from overseas combined with the most enduring, colourfast oxides

3

What is the most popular duraQuartz® colour?

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All duraQuartz® colours are ordered on a regular basis and look exceptional residing in a diverse range of properties and resort spaces. Currently, Ice Blue is our most popular choice of colour which is often well-suit

4

What colour water will I achieve with duraQuartz®?

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Virtually any water colour can be achieved with duraQuartz® by adding varying amounts of our colourfast oxides into the mix. It is important to remember that multiple factors such as pool surrounds, greenery, sky colour, how much shade or sunlight the pool receives and the pool’s depth all contribute to the final water colour you see

5

Is their technical support available?

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We always recommend that your first port of call should be with your pool builder/renovator, but our experienced staff at Kirkside are always happy to assist. Simply give us a call on 08 9242 2990 or email sales@kirkside.com.au

6

What does the duraQuartz® 7-year warranty include?

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Our Warranty (which is subject to the conditions below) warrants that duraQuartz® Pool-mix:

· Is of merchantable quality – The product will be of a level of quality and performance that is reasonable to expect having regard to its price and the way it is described. Minor variations in colour are considered normal.

· Is fit for purpose – duraQuartz® Pool-mix is designed to be used in swimming pool renders mixed with Portland cement and oxides. It is guaranteed not to fade for a period of seven years where water balance is maintained in accordance with Australian Standard 3633 (1989) – “Private Swimming Pools – Water Quality”.

· Is free from defects – There are no hidden defects which affect the merchantable quality of the goods.

7

Do I need waterline tiles with a duraQuartz® interior finish?

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Yes, we recommend a waterline tile with a duraQuartz® finish.

8

What is the difference between duraQuartz®, a glass bead finish and Skypebble?

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The key difference is that duraQuartz® is a flat and smooth surface finish whereas bead and pebble finishes have a bumpy-like texture.

9

Which pool builders use duraQuartz®?

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Many of Perth’s top pool builders and plasterers use and recommend duraQuartz®. Please email sales@kirkside.com.au or call us on 08 9242 2990 and we will happily recommend you some of our most trusted pool builders and plasterers.

10

How can I order duraQuartz® for my pool?

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Please direct your enquiries in relation to ordering duraQuartz® to your chosen pool builder or renovator. Alternatively, contact us on 08 9242 2990 or email sales@kirkside.com.au and we will happily recommend you some of our most trusted pool builders and plasterers.

11

Should I acid wash my pool?

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This is discussion you should have with your pool builder. Here at Kirkside we believe and recommend that acid washing your pool is an important step after the pool has finished being plastered, in order to reveal the true colour of the duraQuartz®.

12

Is Kirkside open to the public?

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We are a manufacturing facility only and currently do not have a walk-in shop or display room. If you are wishing to discuss colour options or look at colour samples, please kindly make an appointment by emailing Stuart at sales@kirkside.com.au or calling 08 9242 2990

13

I have a fibreglass pool that needs resurfacing, which type of finish do I require?

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Kirkside’s duraGuard® range of premium fibreglass pool resurfacing materials is engineered specifically for Western Australia’s unique conditions and many pool renovator’s go-to choice for restoring fibreglass pools

14

Why should I choose duraGuard® for my fibreglass pool?

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Kirkside’s duraGuard® is backed by extensive research and technology, producing a long-lasting, chemical resistant and durable fibreglass pool surface that leaves you with a pristine and revitalised pool for many years to come.

15

Can you recommend renovators/ installers?

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Yes, we can happily recommend you highly trusted pool renovation companies which use duraGuard®. Simply email sales@kirkside.com.au or call 08 9242 2990.

16

Can I order duraGuard® as a member of the public?

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The duraGuard® line of fibreglass pool materials are not considered DIY/handyman products and Kirkside strongly recommends hiring a professional pool renovator for the job. We understand that some people have relevant industry experience and therefor wishing to purchase the products directly are encouraged to email us at sales@kirkside.com.au or call 08 9242 2990. Please note we cannot always guarantee stock availability and our regular pool renovators take priority over available stock.

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